Order Information

unique personalized gifts

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Order Information:

All items listed on our site have FREE Personalization!
Place your order using our secure online shopping cart.

*Order by December 11 for Christmas Delivery!

*Free ground shipping on orders totaling $150 or more!

*within the continental U.S.

The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order to Simply Sublime indicates your acceptance and understanding of these terms and conditions.

•What do you mean by "Border Color"?

•How do I place an order?

•Can I change ALL of the text on an item?

•May I place my order by phone?

•Do I need to add personalization to the item?

•Where will the personalization appear on the item?

•I made a mistake on the item I ordered. Can I get a replacement?

•What is your turn around time once I place an order?

•Shipping- Domestic and International

•Do you offer Gift Certificates?

•Do you offer a guarantee?

•Who pays for return shipping costs?

**PLEASE READ ALL PERSONALIZATION INSTRUCTIONS FOR EACH ITEM CAREFULLY BEFORE PLACING YOUR ORDER!**

What do you mean by "Border Color"?

IMPORTANT: Not all computer monitors display the same colors. It is possible that the products you receive may vary slightly from what your monitor shows. Exact color matching cannot be guaranteed although we strive to produce the best result possible.

How do I place an order?

You can place an order online with our SSL secure shopping cart. Please read all instructions for personalizing each item carefully. There are full instructions listed on every page. Type all of your personalization instructions into the box labeled "personalized text". Do not worry about running out of room in the box. It will fit an unlimited amount of text into it. If we have questions concerning your instructions, we will be sure to contact you with them.

At the end of your checkout you will be given two options for payment. You can pay using a credit card or through PayPal. We accept Visa, MasterCard, or Discover card.

Once an order is placed, you will receive an email confirmation. Please double check all information for accuracy and keep it for your records. Cancellations and changes must be made within 24 hours of placing your order.

Can I change ALL of the text on an item?

Absolutely! Just type in the box marked "personalized text" that you would like all of the text removed and replaced with only the text you've requested. Just tell us what you want and be descriptive. You can type in an unlimited amount of text in the box provided, so tell us how you imagine the finished product should look. Here are a few other examples of how you can type in your personalized text requests:

"First line: The Harms' . Next line: Diane & Steve. Last line: January 1, 2008. Also, please replace the quote shown with: Live well, Laugh often, Love much."

You could also type it like this and get the same results:

"The Harms', Diane & Steve, January 1, 2008. Change quote to "Live well, Laugh often, Love much."

If you want the quote to stay as it is shown on the sample image, you could type in your request something like this:

"The Harms', Diane & Steve, January 1, 2008"

We would type in the changes you've asked for but leave the quote exactly as it is shown.

We try to make the finished product look as much like the sample image using your text as we possibly can. The format and layout of the text and font style will not change. But if we have any questions or feel that we do not understand your request, we will be sure to contact you before proceeding with your order.

May I place my order by Phone?

We really prefer you to do so online. It reduces the risk of spelling errors considerably. However, if you are uncomfortable giving your credit card information over the internet or have questions about typing in your text request, please give us a call and we will do everything we can to make the process easier for you. Please Note: Once you place your order with us we will email you an order confirmation within a few hours. You need to check this over carefully for any mistakes in spelling. It is your responsibility to contact us with any corrections, cancellations or that you did not receive the order confirmation. If we do not hear back from you by 12:00 midnight central time of the day you placed your order we will assume everything is correct and proceed with your order. If your item arrives with a mistake that is also shown on your order confirmation, we cannot offer you a free replacement!

Do I need to add personalization to the item?

Absolutely not. This gift will be created just the way you want it. Just write "NONE" where it asks for "Personalized Text" and we will not include any text anywhere on the item. However, since this item was still made to your specifications, it is still custom made and therefore cannot be returned.

Where will the personalization appear on the item?

Unfortunately, it is difficult to describe since it depends on the item, the amount of text, and the design chosen. Of course, if you have a specific location you are shooting for, mention that during checkout on the box labeled "Special Instructions".

I made a mistake on the item I ordered. Can I get a replacement?

We understand that everyone makes mistakes (including us!), especially on spelling and dates! Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we offer it to you at a 30% discount. Of course, if we made the error, we will send a replacement item at no charge to you.

What is your turn around time once I place an order?

You can expect to receive your order within one - two weeks, but since shipping times may vary, we cannot make guarantees. During the busier gift giving seasons, please allow up to four weeks for delivery.

If you need a gift fast, please contact us and talk to a representative so that we may find ways to expedite your order.

Once your order has shipped, we will email you a tracking number.

Please understand that during the busy holiday season, this may not be possible. Only the orders placed before the posted holiday cutoff date are guaranteed to be delivered in time for the holidays.

Shipping- Domestic and International

As a rule, most of our domestic and Canadian packages are sent via UPS Ground Service. UPS does not deliver to PO Boxes so please provide a valid street address when placing your order.

Shipping charges are based on shipping within the continental United States. Shipment to locations outside the continental United States will incur additional shipping charges.

Alaska and Hawaii Shipments:
Please note that all shipment to Hawaii and Alaska are required by UPS to ship via 2-day air and all orders to these states will be adjusted accordingly. We will email you with the actual shipping amount for your approval prior to processing your order.

International Shipments:
All International Shipments (excluding Canada) are shipped Via USPS Priority Mail. We will email you with the actual shipping amount for your approval prior to processing your order.

Canadian Orders:
All shipments to Canada are sent via UPS Surface. We will email you with the actual shipping amount for your approval prior to processing your order. However, your purchase may be subject to additional duties and charges collected by UPS on behalf of your country at the time of delivery. Simply Sublime is not responsible for collection or reimbursement of any of these charges.

Do you offer Gift Certificates?

Yes! For the perfect last minute gift, why not give one of our gift certificates? They make a great last minute gift idea. They are guaranteed to make the recipient happy. And they carry a guaranteed Christmas arrival right through December 21 because we deliver these directly to your e-mail address. Please call 866-656-4488 for more information about purchasing a gift certificate.

Do you offer a guarantee?

Simply Sublime believes in the the quality of every product we sell, therefore, we try to be very descriptive in the materials used for each item. Understandably, personalized items cannot be accepted for return unless they are damaged or flawed. Of course, If we have made an error in the personalization we will be happy to exchange it free of charge.

Because of the process used to make our items, even if you order an item with no personalized text on it, the item is still custom made for you and is considered "personalized" and cannot be returned.

Who pays for return shipping costs?

We pay the return shipping costs if the return or exchange is a result of our error.

When it’s not because of our error, the customer must pay all costs related to return shipping. After inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the items, less the original shipping fee and less a 25% restocking fee.

Customer is responsible for first contacting Simply Sublime regarding returns. All unauthorized returns will be refused upon arrival.

Please return the items via parcel post or standard UPS ground in it's original condition and packaging to:

Simply Sublime

101 N Commercial

PO Box 381

Clarks Grove, MN 56016

All returns must be sent postage paid. C.O.D.'s will not be accepted.

If you received "damaged" or "incorrect" merchandise, you have exactly 7 (seven) days upon receiving your order in which to return your merchandise. Once we receive your returned merchandise, we will immediately get your replacement sent right out to you.

This guarantee does not include items that are misspelled due to purchaser error. Please read instructions for personalizing and double check all spelling before submitting order.

Click here to see our full product line of unique personalized gifts!

All designs and content shown on this website are property of Simply Sublime, Co. Any unauthorized use of this site or its contents, in whole or in part, will be considered copyright infringement.